1. Introduction
Alo Drive ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our ride-booking application ("App") and related services. By using Alo Drive, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
When you create an account or use our services, we may collect:
- Name and profile details
- Phone number for account verification and communication
- Email address (if provided)
- Payment information (credit/debit card details processed securely via Stripe)
- Profile photo (if uploaded)
2.2 Location Data
We collect real-time location data to:
- Match you with nearby Drivers
- Provide accurate fare estimates
- Track ride progress and provide ETAs
- Ensure rider and driver safety
Location data is collected only when the App is in use or when you have granted background location permissions.
2.3 Device & Usage Information
We automatically collect:
- Device type, model, and operating system
- App version and usage patterns
- IP address
- Push notification tokens (FCM tokens)
- Crash logs and performance data
2.4 Ride Information
We collect details about your rides, including:
- Pickup and drop-off locations
- Route taken
- Fare and payment details
- Date, time, and duration of rides
- Driver and vehicle information
3. How We Use Your Information
We use the collected information to:
- Provide services: Process ride bookings, payments, and deliver our core functionality
- Improve our App: Analyze usage patterns to enhance user experience
- Communicate: Send ride updates, receipts, promotions, and service notifications
- Ensure safety: Monitor rides, handle disputes, and respond to emergencies via SOS features
- Comply with laws: Meet legal obligations and respond to lawful requests
- Prevent fraud: Detect and prevent fraudulent or unauthorized activities
4. How We Share Your Information
We may share your information with:
- Drivers: Your name, pickup/drop-off locations, and phone number are shared with your assigned Driver to complete your ride
- Payment processors: Stripe processes your payment information securely. We do not store your full credit card details on our servers
- Service providers: Third-party services that assist with analytics, push notifications (Firebase), and cloud hosting
- Law enforcement: When required by law, court order, or to protect the safety of our users
- Business transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties for marketing purposes.
5. Data Retention
We retain your personal information for as long as:
- Your account is active
- Needed to provide our services
- Required by applicable laws and regulations
- Necessary for dispute resolution or fraud prevention
When you delete your account, we will remove your personal data within 30 days, except where retention is required by law.
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (SSL/TLS)
- Secure payment processing through Stripe
- Access controls and authentication mechanisms
- Regular security assessments
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Delete your account and personal data
- Withdraw consent for data processing
- Export your data in a portable format
- Object to certain processing activities
To exercise these rights, contact us at support@alodrive.ca or use the account deletion feature in the App.
8. Cookies & Tracking
Our website and App may use cookies and similar technologies to improve functionality and analyze usage. You can manage cookie preferences through your browser or device settings.
9. Third-Party Links
The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Alo Drive is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal data, we will take steps to delete such information.
11. International Data Transfers
Your information may be stored and processed in Canada or other countries where our service providers operate. By using Alo Drive, you consent to the transfer of your information to these jurisdictions, which may have different data protection laws than your country of residence.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the App or via the email associated with your account. The "Last updated" date at the bottom indicates when the policy was last revised.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: support@alodrive.ca
- Website: www.alodrive.ca
Last updated: March 2026